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What are the policies regarding client communications? Options
Johnny-Admin
Posted: Tuesday, June 7, 2016 11:45:19 AM

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Joined: 1/9/2015
Posts: 457
Location: johnny@zerys.com
There are a few things writers should know about communicating with clients. First and foremost, all messages must be polite and professional in tone. Also, keep in mind that: 1. Writers may not contact any clients unless and until they have accepted at least one job from them. 2. Writers are prohibited from sharing private contact information with clients, and all communications must be made through Zerys. This means that writers may not provide to clients email addresses, phone numbers or full names. 

If a client requests a phone call or other communication outside of Zerys, please contact support for assistance and inform the client that they must communicate within the system. 

We need to review each request on a case-by-case basis, so please contact us each time a different client asks about a phone call or other outside communication.

If they need to send you a file, they can attach files on the Profile Message Board. This policy is for the protection of both writers and clients.
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